Return & Refund Policy
Change of Mind
8.1 We offer a 30 day return policy as per the following exceptional circumstances:
(a) the Customer notifies the Company in writing of their request for return under this Policy within 30 calendar days from the date of purchase;
(b) the Goods are returned at the Customer’s own cost and within 30 calendar days from the date of purchase (the Customer must ensure they retain proof of postage);
(c) the Goods are returned in their original condition with the same packaging materials, instructions and paperwork supplied on delivery;
(d) the Goods were sold at full Price and are from current stock held by the Company; and
(e) the Company has carried out an assessment of the Goods and agrees, at its sole discretion, to accept their return.
8.2 Where the Customer does not have the original packaging and materials and cannot repackage the Goods to prevent damage during transit, they may purchase replacement packaging for $250 including GST.
8.3 Where the Customer requests the Company to collect the Goods, they will be liable to pay a minimum collection fee of $330 including GST as well as the cost of return shipping.
8.4 A refund for any returns accepted by the Company will be made to the Customer using the same method of payment as used when placing the order. The Company reserves the right to withhold any refund until it has received the Goods and accepted a request for return.
8.5 The Customer may be liable for (and the Company may deduct from the refund) a restocking fee equivalent to 10% of the tax invoice and any diminished value of the Goods (resulting from use or handling of the Goods other than what is necessary to establish the nature, characteristics and functioning of the Goods).
8.6 Subject to the Customer’s rights under the ACL, the Company will not accept a request for return in the following circumstances:
(a) the Goods that have been sold at a sale, promotional or clearance Price, or as second grade or quality;
(b) the Goods are damaged, altered, stained, ripped, torn, burnt, contaminated, infected, or soiled in any way by the Customer; or
(c) the Goods have been personalised or manufactured according to the Customer’s specifications; or
(d) the Customer has had an opportunity to try the Goods before committing to their purchase (whether by visiting a showroom or receiving a temporary in-home demonstration).
Australian Consumer Guarantees
8.7 The benefits of the Company’s returns policy are in addition to other rights and remedies that you may have under any applicable laws. Our goods come with guarantees that cannot be excluded under the ACL.
If you are entitled to refund, return or exchange an item in accordance with our terms, please email firstname.lastname@example.org with the following information:
Your full name
Your invoice number
Your purchase and quantity
We will get back to you as soon as we can with further instructions on how to prepare your items for return. Alternatively, you can call 1800 569 577 to speak with Customer Service.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Postal Address: 84 Parramatta Road Underwood 4119 QLD.
For our full set of Terms & Conditions of Sale please click here.
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