Return & Refund Policy 

General Changes of Mind

Unfortnately to minimise our impact on landfill and preserve public health and safety, we cannot accept any returns due to a change of mind. If you are ordering online, it's important that you take the time to confirm your order, as our obligations will be fulfilled on dispatch.

Our Sleep Specialists are trained to help you make a fully informed decision. If you're concerned about anything, we encourage you to call and ask questions. You can contact us either via email at info@bedtimestore.com.au or feel free to give us a call on 1800 577 569 during normal working hours.

Based on the information you share with us, our Sleep Specialists will be able to make a recommendation that is specific to your health needs and personal choices. Our knowledge and experience in the industry enables us to do this and complements the high quality we strive for in everything we do.

30 Night Comfort Guarantee

We offer a 30 night trial period to customers who purchase a mattress protector at the same time as their mattress (extra costs apply). If, during the trial period, you decide you are unsatisfied you can return the mattress and get a full refund or exchange. Terms apply.

Our 30 Night Comfort Guarantee applies when you purchase a mattress protector and it appears on the same invoice as your mattress. You must use the mattress protector at all times and sleep on the mattress for twenty nights from the date of delivery. This is the minimum amount of time it can take for your body to adjust to a new mattress.

If you're still unhappy, send an email to info@bedtimestore.com.au to initiate a return before your trial expires. Shipping costs are covered in South East Queensland only. If you are outside of this area, you must ship the mattress back to our nearest distribution centre at your own cost. Items sent back to us without first requesting a return will not be accepted.

Postal Address: 84 Parramatta Road Underwood 4119 QLD.

Damages & Issues

The Australian Consumer Law gives consumers certain rights that cannot be excluded, restricted or modified. These rights exist in addition to any express warranties by us to you. Under the ACL, you are entitled to return a product and request a replacement or refund if the product fails to meet a statutory guarantee and that failure is a "major failure" or cannot be remedied.

Conversely, if an item we supply to you fails to meet a statutory guarantee, but that failure is not a “major failure” and can be remedied, we are entitled to offer a repair, replacement or full refund.

If you think there is a fault with the products you have received, please let us know as quickly as possible by emailing info@bedtimestore.com.au

Exceptional Circumstances

Outside of the Australian Consumer Law, we may offer you the option to return an item, and receive a full refund or exchange, if the following conditions have been met:

 

  • the items are from current stock and were sold at full price,

  • the items are returned to us at your own cost and shipped within 30 days of delivery,

  • the items are returned with proof of purchase, and

  • the items are returned in resellable condition and were not assembled, used, damaged or altered in any way.

 

Items we accept for return will incur a 10% restocking fee. If you return items to us outside of these conditions, it is your responsibility to coordinate their return back to you.

Refunds

If you are entitled to refund, return or exchange an item in accordance with our terms, please email info@bedtimestore.com.au with the following information:

 

  • Your full name

  • Your invoice number

  • Your purchase and quantity

 

We will get back to you as soon as we can with further instructions on how to prepare your items for return. Alternatively, you can call 1800 569 577 to speak with Customer Service. 

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Further Information

For our full set of Terms & Conditions of Sale please click here.

 

Bedtime Store promises to have an exciting couple of years ahead with special promotions, awareness campaigns and new medical devices! We hope you'll join us for the journey. To stay up-to-date with news and developments, subscribe to our mailing list after the jump to hyper space!

Get in touch

 

Head Office & Showroom:

84 Parramatta Road, Underwood, 4119, QLD, Australia. 

Mon-Fri: 9-5pm business hours

info@bedtimestore.com.au

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