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Our Comfort Guarantee

Shop with confidence with our 100 Night Trials

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Bedtime Store – 100 Night Mattress Trial 

Purchasing a new mattress can be daunting, especially with so many options out there! We've developed a mattress range informed by more than 13 years of market research... so we're confident you'll love your purchase.

 

To give you that extra peace of mind, we offer a risk-free 100 night mattress trial with all online purchases at full price. If you're not completely satisfied, simply contact us to arrange a return and get your money back*! 

We work closely with a number of charities and local businesses to either repurpose or donate your returned mattresses, so there's truly nothing to lose! 

Eligibility Requirements

 

  • You must have purchased a bed bundle (meaning an adjustable bed base and mattress) at full price through our online store on or after 12 August 2021.

  • You must retain the plastic packaging and pallet supplied on delivery (as you will need these items later should you choose to return). 

  • You will receive a free mattress protector with your order. You must use the mattress protector at all times and be able to demonstrate that you have fulfilled this requirement. 

  • You must sleep on the mattress for at least 60 nights from the date of delivery before making a request for return. A request for return will not be accepted until after a full 60 night trial. 

  • If, after sleeping on your mattress for a full 60 nights, you are not completely satisfied, you must email us with your request for return within 100 nights from the date of delivery. 

  • You must liaise with us to coordinate the return of the mattress, either by making yourself available on the nominated date for collection or by dropping the mattress off at a nominated address. The mattress must be wrapped in its original plastic, labelled, and secured to the pallet supplied on delivery. If you do not have the original plastic or pallet supplied on delivery, you will be liable for a standard fee for repackaging.​

Exclusions

  • Our Comfort Guarantee does not apply to mattresses on sale or discounted, as specified on the invoice.

  • Our Comfort Guarantee does not apply to purchases financed through Payright or Humm. 

  • Our Comfort Guarantee does not apply to special sizes, discontinued models or demo models.

  • Our Comfort Guarantee does not apply to purchases made in store where you have had the opportunity to try before you buy. 

  • A maximum of two mattresses per household will be covered by our Comfort Guarantee.

  • A mattress that is, in our opinion, damaged, stained, ripped, torn, burnt, contaminated, infected or soiled in any way (including odours) will be excluded from our Comfort Guarantee. 

  • A mattress that is not used on an appropriate bed frame or base will be exempt from our Comfort Guarantee. We reserve the right to inspect the bed frame or base.

  • A mattress that is returned outside of this policy will be unauthorised and excluded from our Comfort Guarantee. You will be responsible for the risk of loss and for shipping fees for any unauthorised returns.

Exchanges

  • You may exchange your mattress for another model or size once within the 100 Night Trial period. You will be responsible for any difference in price. If the selected mattress is priced lower than the original mattress, no refund will be given.

Making a Claim

  • To request a return in accordance with this policy, you must contact us first on

    1800 577 569
    or info@bedtimestore.com.au. Once your eligibility is confirmed you will receive a Return Mattress Authorisation (RMA) number. 
  • Once your authorised return is received by us in a good and sanitary condition, you will be reimbursed the full price of the mattress. Refunds will be issued to the original method of payment within approximately 30 days. 

 

In areas where there is a Government issued public health order, we will extend our 100 Night 100 Night Mattress Trial until such a time as you can safely arrange for the return of the mattress. Please contact us for further information on 1800 577 569.

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Australian Consumer Law

  • The benefits given to you by this Guarantee are in addition to other rights and remedies that you may have under any applicable laws. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Return Address:

 

Unit 2/84 Parramatta Road Underwood 4119 QLD Australia

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